Contact Us
Have a question or feedback? Need a new PDF tool? Our team is here to help you. We assist developers, sellers, and students worldwide.
Support Response SLA
Fast support from core system developers
Within 24-48 HoursSecurity & Vulnerability
Responsible bug bounty & audit disclosures
24h AcknowledgmentSend Us a Direct Message
We read every message and respond promptly to all developer, seller, enterprise, and student inquiries.
How to Report a Bug
Found a bug? Tell us what happened. This helps our team fix it fast. Please share these details:
- Your Device & Browser: Let us know if you use Mac, Windows, Chrome, or Safari.
- File Details: Share the rough page count and file size, such as 20 pages or 15MB.
- What Went Wrong: Tell us what you saw, such as missing text or an error alert.
- Console Codes: Press F12 to check for red error notes if you know how.
Offline Use for Teams
Need private document tools for your team? Many offices must follow strict privacy rules like HIPAA and GDPR.
- Works Offline: Our code runs locally on each computer. It works even with no internet connection.
- Zero Cloud Costs: You do not need cloud servers, storage drives, or database backups.
- Custom Presets: We can set fixed KB file size limits or label crop sizes for your team.
- Direct Support: Get fast help directly from our core engineering team.
Frequently Asked Questions
Common technical questions regarding support, privacy, and feature requests
How quickly does the engineering team respond to inquiries?
We read all notes within 24 to 48 hours. We reply fast to bug reports and user questions. If a tool has a bug, we give it top priority.
Can I request a new PDF tool or custom target size?
Yes. We love adding new tools for our users. Tell us what file size, format, or feature you need. Our team will build it for you.
Do you offer an API or offline deployment for businesses?
Yes. Our tools run in your web browser using WebAssembly. This means they can run with no internet at all. Teams that need private tools can run our code on local office networks.
Will you ever ask me to email my confidential PDF for debugging?
Never. We care deeply about your privacy. We never ask you to send private PDFs. If a file fails, you can send us a blank sample file or tell us what error you saw.
How do I submit a responsible vulnerability disclosure report?
You can email our team at hello [at] pdftoolsai.com. Use the subject line [Security Bug]. We check security notes within 24 hours.
Can I get support for marketplace label cropping (Meesho, Flipkart)?
Yes. Online stores often change their label formats. If Meesho or Flipkart changes a label, send us a sample test label with fake names. We will update the tool right away.